Terex Appoints New Director Customer Support
Guntram Jakobs the new Director Customer Support, Terex Cranes Mobile Cranes for Europe, Middle East, Africa and Russia (EMEAR) Photograph – Terex
Date 6 August 2018
Guntram Jakobs has been appointed Director Customer Support, Terex Cranes Mobile Cranes for Europe, Middle East, Africa and Russia (EMEAR) with effect as from 1 August 2018. The recruitment decision was made against the background of the company’s global Execute-to-Win strategy, with which Terex Cranes aims to regain its global leadership position in the industry.
Terex Cranes has defined customer focus as an essential part of this strategic orientation: “Our goal is to become the industry benchmark in this area,” says Thomas Schramm, Terex Cranes Vice President for Sales & Service Mobile Cranes in the EMEAR region and responsible for the Demag brand worldwide, summing up his company’s mission. Service is of central importance here. With the appointment of Guntram Jakobs, the company has therefore entrusted the leadership of customer support in the EMEAR region to an experienced and highly respected employee in the industry.
As a long-standing Terex Cranes employee, Jakobs can draw on extensive industry experience. When he joined the company in 1991, he initially worked as a service engineer. In this role, he spent several years in various customer support positions in both Europe and the USA, including three years as Head of Service at the Charleston office. He most recently held a responsible position in global product marketing for crawler cranes. “Guntram is a longstanding team member of Terex Cranes. He is committed to the company, knows the industry, and has technical expertise and experience in dealing with the industry and customers. He meets all the prerequisites to help expand our position in the EMEAR region,” says Thomas Schramm confidently.