New Liebherr Company in France – Liebherr Distribution et Services France SAS.
Liebherr has bundled its existing sales and service activities in France with Liebherr Distribution et Services France SAS.
From its headquarters in Niederhergheim (Grand-Est region), the new company will handle distribution and services throughout the country for the product segments mobile and crawler cranes, foundation engineering machines, maritime cranes, tower cranes and concrete technology. In the regions of Paris, Marseille, Colmar and Bordeaux, the company is already responsible for the earthmoving and material handling machine product segments. As a result of the new structure even more efficient and faster sales and service from a single source are possible.
At the same time, the sales and service experts are closely networked with Liebherr production plants. In this way, new developments flow directly into marketing, while feedback from the market can be immediately fed back to the production facilities and taken into account in production.
For decades Liebherr has stood for made-to-measure instead of standard models. Whether mobile crane, crawler excavator or harbor crane, the customer-specific specification of products and services is a core competence of the globally active group of companies. In France, the company is now going one step further in order to improve the needs of its customers even more by combining sales and service in the new company, Liebherr Distribution et Services France SAS. The company is structured according to product segments, and the employees specialize in their respective product groups. At the same time, the sales and service experts are closely networked with Liebherr production plants. In this way, new developments flow directly into marketing, while feedback from the market can be fed back immediately to the production facilities and taken into account in production.
Merging these activities into a separate unit now brings the business even closer to the customers. The new company creates synergies, streamlines structures and processes and accelerates response times. In addition, the product segment-related, shared sales expertise facilitates the development and implementation of customer-specific solutions. The existing customer base will continue to be looked after by the familiar contact persons. The new company will also be responsible for sales and service in the earthmoving and material handling machine product segments for the Paris, Marseille, Colmar and Bordeaux regions. The production company Liebherr France SAS in Colmar, which was previously responsible for these sales and services, can now concentrate its resources even more on the development and manufacture of the high-quality range of crawler excavators.
The focus of the new company is clearly in the area of service: “Service is the most important component in the name of Liebherr Distribution et Services France and a playmaker in the competition,” says Jean-Christophe Savoyet, Managing Director Sales. “Even the most reliable construction machine needs maintenance. It can certainly happen that the entire construction site operation is impaired by a machine that is not fully functional. Faster and more customer-oriented service is required to get these machines up and running again quickly. Professional customer service is essential for our customers”.
The Liebherr Group has always relied on a strong local presence with local sales and service structures in the countries in which it is active. “This sets us apart from certain competitors who sell machines into the market without offering this comprehensive after-sales service,” emphasizes Jean-Christophe Savoyet. Liebherr Distribution et Services France SAS already has ten sales and service locations in France. A total of 470 employees now take care of the needs of customers, and the number of staff is to be gradually increased. In the state, the traditional family company stands above all for the quality, durability and efficiency of its products – in connection with technological progress.
Liebherr has been active in France for over 60 years. Since 1961, just ten years after the founding of the group of companies, the French market has been one of the company’s most important sales markets and is now to be served even more effectively. “In terms of sales and service, we’re already well on our way,” says Jean-Christophe Savoyet. “But there is still potential. We would like to raise this and position ourselves optimally here on site for the future”. Liebherr Distribution et Services France SAS was founded in early 2022. Since October 2022, the sales and service activities of all product segments have been carried out by the new company.